Location: Argentina, Uruguay, or Colombia — fully
remote Team: Aquiva Engineering Type: Full-time English: C1 — you
are the client's single point of contact About the role You will
own the end-to-end support operation for a Salesforce
managed-services account, with a support team reporting to you from
day one. That means owning the process, not just the queue: work
delivered professionally, a client who always knows where things
stand, and a support system that gets smarter over time instead of
just staying afloat. It is a leadership role, and you will still
step into execution when the team needs it. What you'll do Own the
queue and the SLAs. Triage by complexity and priority, catch what
is at risk of breaching, and coordinate to resolve it. Be the
quality gate. Every client-facing message goes out technically
sound and professional. Govern scope and billing. Nothing starts
without being scoped, estimated, and approved. Report hours worked
against hours approved, so the client gets no surprises. Be the
single point of contact. Priorities, status, risks, and a weekly




queue-health report. Build the team and the knowledge base. Lead
and mentor the L1/L2 bench, hand execution over to them, and attack
root causes instead of symptoms. Must-have 3+ years in Salesforce
delivery, support, or administration, owning a client relationship.
Salesforce knowledge on the configuration side: objects,
automation, permissions, data model, releases. Not a developer, but
able to scope work and challenge an estimate. Hands-on experience
with a ticketing platform and SLA management. Demonstrated process
ownership. You have written the process, not just followed it.
Excellent written English and the confidence to be the client's
single point of contact. Nice to have Salesforce certifications:
Administrator, Advanced Administrator, Platform App Builder,
Business Analyst Consultancy or managed-services experience,
including billable scope and utilization governance Experience
leading a smal

📌 Aquiva - Salesforce Service Delivery Manager (Buenos Aires)
🏢 Aquiva and Hapi
📍 Buenos Aires