Description
Bilingual Patient Support Representative – English/Spanish | Healthcare | Remote LATAM
Position Type: Full-Time, Remote Contractor
Location: LATAM
Working Hours: U.S. Eastern Time (EST)
Schedule: 40 Hours/Week
About the Role
At Pavago, one of our clients is hiring a Bilingual Patient Support Representative (English/Spanish) to provide compassionate, professional, and timely support to patients across the United States.
This is a highly patient-facing role where you’ll manage inbound calls, appointment scheduling, patient inquiries, follow-ups, and documentation in both English and Spanish.
You’ll be responsible for creating a positive patient experience from the first interaction onward—helping patients understand next steps, coordinating appointments, maintaining accurate records, and ensuring inquiries never fall through the cracks.
If you’re fluent in English and Spanish, communicate confidently over the phone, and have experience in customer service, healthcare support, medical scheduling, or other phone-based roles, this could be a strong fit.
What You’ll Own




Patient Support & Communication
- Support patients through:
- Phone
- SMS
- Email
- Respond promptly and professionally to new patient inquiries
- Guide patients through consultation and scheduling processes
- Communicate fluently in both English and Spanish
- Answer patient questions and address concerns with empathy and professionalism
- Follow established call flows while keeping conversations natural and engaging
- Build trust and rapport during every patient interaction
- Listen carefully to understand patient needs and determine appropriate next steps
- Maintain professionalism during sensitive conversations

Appointment Scheduling & Follow-Up
- Schedule consultations and appointments accurately
- Collect and verify patient intake information
- Track pending inquiries and required follow-ups
- Ensure patient requests and inquiries are not overlooked
- Coordinate with clinics and providers

📌 Bilingual Medical Customer Service Representative (Argentina)
🏢 Pavago
📍 Argentina