Description
About Matific
Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a integral team of over 200+ employees, we are committed to achieving our goals. We’ve also picked up a number of awards including numerous CODiEs, Academics’ Choice and Edtech Digest to name a few.
The Role
Our Customer Success team is responsible for ongoing relationships with our schools and customers across LATAM, driving up customer satisfaction and maximising retention. We are looking for a highly motivated individual with an interest in education to join our dynamic team, with a strong passion for looking after and nurturing customers.
The role will involve working on a 6-hour part-time schedule (5-month contract), responsible for delivering training, providing proactive support and value add services,
driving engagement with our platform, working closely with the sales team on smooth onboarding and transition, upselling of additional student licences and most importantly renewals. This is a fantastic opportunity for that ambitious person who wants their career to grow within a growing company.
Key Responsibilities
- Onboarding: Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform.
- Training and Support: Proactively provide training and support to our local customers both onsite and online. Occasionally schedule webinars and conference calls with customers' time zones.
- Customer Engagement: Foster strong relationships with school users by providing regular check-ins and value-added services and identifying opportunities to increase platform engagement and retention. Deliver account reviews to ensure customers are achieving their desired outcomes.
- Upsell: Proactiv