About the Job

At Jetpacks!, we've got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a new startup committed to helping companies reach new heights together, by unleashing the Latin American power.

And that starts with you :)

Jetpacks! is looking for someone to join our team as Business Analyst. In this role, you'll be responsible for bridging the gap between our business partners and the tech teams, digging into data, mapping out workflows, and turning ideas into clear requirements and visual models that development and QA can actually build against.

Role Responsibilities

- Gather requirements from end users and business partners
- Query and analyze data to support and influence design and requirement decisions
- Create clear and concise requirements documentation, including use cases
- Build detailed visual models to support business requirements, workflow diagrams, wireframes, and/or fully functional prototypes that meet best practices and usability standards
- Collaborate with development and quality assurance teams to make sure business requirements are implemented as intended
- Communicate technical information clearly and lead collaborative meetings with representatives from across the business
- Keep all project stakeholders clearly and effectively informed on project status
- Create and maintain business requirement documents, user guides, and other relevant documentation
- Proactively spot opportunities to improve business processes
- Identify ways to boost adoption and engagement of existing UI features
- Analyze existing UI and suggest improvements to usability, look, and feel
- Support users in production, research issues, run root cause analysis, and report and log defects when needed
- Audit changes once released to production to confirm they're working as intended

How will you be supported?

You'll be onboarded to the tech team organization.



You will be part of a team and will communicate with them via Slack and Google Meet. Periodic 1-on-1 meetings will be held to ensure you are successful and are having a productive and enjoyable experience.

Role Requirements

We want all new hires to succeed in their roles at Jetpacks!. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

- 3+ years of business analysis experience
- 3+ years of experience with a prototyping tool designing front-end web pages
- Bachelor's degree or equivalent in an IT-related field
- Experience with SQL
- Experience with Visio or an equivalent diagramming tool
- Experience with workflow diagramming
- Experience with wireframing or prototyping tools
- Proficiency with Microsoft Office
- Experience applying UX best practices
- Knowledge of database concepts
- Experience with business process modeling
- Advanced English level

Preferred Qualifications

- Experience in workers' compensation insurance or healthcare industries
- Experience working directly with developers, QA teams, business stakeholders, or cross-functional internal departments

About Jetpacks!

Jetpacks! is a digital accelerator. We help companies reach new heights, together, by committing to working alongside them, unlocking the power of LatAm.

We strive at creating connections between people, data and technology to realize connected outcomes across the full lifecycle of the product and platform ecosystems.

We're makers, builders and creators by nature, and we come to work every day to build experiences for some of the world's most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth.

We welcome our team members to show up as their authentic selves every day. Because this is so important to us, Jetpacks! is proud to be an equal opportunity employer.

📌 Business Analyst (Buenos Aires)
🏢 Jetpacks!
📍 Buenos Aires