We are looking for a proactive, organized, customer-oriented and detail-oriented Customer Service Junior Analyst to join our Customer Service / After-Sales team.

This is a hands-on operational role responsible for managing customer interactions across multiple channels, creating and managing cases, coordinating with dealers and internal departments, and following assigned cases from initial contact through resolution .

Key Responsibilities

- Handle customer inquiries, complaints and claims through inbound and outbound phone calls, WhatsApp, emails, social media and web forms .
- Create, classify, document and continuously update tickets and customer cases in CRM/internal systems .
- Take ownership of assigned cases and ensure consistent follow-up until resolution , including cases requiring coordination with multiple areas.
- Coordinate with authorized dealers and internal departments to obtain information and move cases forward.
- Escalate complex, sensitive or non-standard cases when required, while maintaining follow-up until resolution.
- Ensure customers receive clear, accurate and timely updates throughout the process.
- Monitor pending cases, response times and required actions, identifying delays or lack of response.
- Collect, organize and validate information for Customer Service reports, KPIs and operational metrics .
- Maintain accurate customer and case information across all systems.
- Identify recurring issues and communicate relevant trends or improvement opportunities to the team.
- Follow established SOPs, escalation procedures and communication standards .

Requirements





- Bachelor’s degree (Business, Engineering, Communications, or related) or currently pursuing a degree in these fields.
- 1-3 years of experience in Customer Service, Contact Center, Back Office, Social Media Customer Service or similar roles is desirable.
- Excellent written and verbal communication skills.
- Intermediate Excel knowledge.
- Experience with or ability to quickly learn CRM, ticketing systems and multiple digital platforms .
- Strong case management, organization, attention to detail and follow-up skills .
- Ability to manage high volumes of cases and multiple priorities simultaneously .
- Customer-oriented, empathetic and professional approach.
- Proactive attitude and ability to take ownership of assigned cases .
- Ability to identify when a situation requires escalation or support from another area .

Adecuado Profile We are looking for someone who is responsible, proactive, organized and comfortable working in a fast-paced environment .

The ideal candidate does not simply receive and forward a request: they take ownership, investigate, coordinate, follow up, keep the customer informed and make sure the case moves forward until resolution.

Strong communication, problem-solving, attention to detail and consistent follow-up are essential for this position.

Experience in the automotive, technology, mobility, retail or service industries is a plus.

English – Mandatory

Intermediate English is mandatory. The candidate must be able to read, write and communicate in English in a professional environment.

📌 Customer Service Junior Analyst (Provincia de Buenos Aires)
🏢 BYD Argentina
📍 Provincia de Buenos Aires