Description

Job Title: Patient Intake and Insurance Verification
Position Type: Part-Time
Working Hours: Monday - Thursday 9:00 AM - 2:00 PM and Friday 9:00 AM -12:00 PM Eastern Daylight Time
Salary rate: $6-$8 per hour

Job Responsibilities:
- Answer calls and respond to patient inquiries with warmth and professionalism.
- Coordinate patient intake from initial contact through scheduling.
- Verify eligibility and behavioral health benefits for commercial plans.
- Use payer portals such as UHC, Cigna, Aetna, Curative and BCBS, in addition to their carve out plans
- Confirm copays, deductibles, coinsurance, out-of-pocket maximums, and estimated patient responsibility for mental health and psychiatry benefits (in office and telehealth).
- Determine whether insurance benefits cover the practice’s specific services using cpt codes for mental health.
- Identify network restrictions, authorization requirements, and coverage limitations.
- Follow up with referred patients and manage referral workflows within 24 hours of receipt of referral (or within 2 hours if a STAT referral).




- Schedule appointments and maintain provider calendars.
- Monitor emails and coordinate communication between patients and providers.
- Update patient records and document interactions in Practice Better.
- Track pending referrals, intake requirements, and follow-up tasks.
- Provide general administrative and executive assistant support.
- Maintain HIPAA-compliant handling of patient information.
- Escalate unfamiliar insurance situations instead of making assumptions.

Requirements
- Minimum of one year of hands-on experience verifying U.S. mental or behavioral health insurance eligibility and benefits.
- Previous experience supporting patients through reproductive mental health concerns, infertility, pregnancy loss, or postpartum care is highly preferred.
- Strong working knowledge of commercial insurance plans and patient financial responsibility, including copays, deductibles, coinsurance, an

📌 Patient Intake and Insurance Verification (Argentina)
🏢 Winning Assistants
📍 Argentina