Descripción

About Rebill

Rebill is the financial infrastructure platform for the Americas.

The companies shaping software, AI, travel, and digital services use Rebill to operate across Brazil, Mexico, Argentina, Colombia, Chile, and the United States.

Rebill brings local payments, installments, recurring billing, stablecoin rails, treasury, global payouts, and financial operations into one platform built for how money actually works across the Americas.

Every market is different. Rebill makes the infrastructure consistent. Engineering, finance, and operations teams can manage local currency acceptance, market-specific payment behavior, funds, and financial workflows from the same platform.

Companies can launch in Latin America in as little as a day and expand across markets without rebuilding their financial stack country by country.

Built locally. Designed to scale globally.

Rebill is backed by leading global investors such as Tiger Global, Y Combinator (W22), Soma Capital and SV Angel, and angels including Guillermo Rauch (Vercel) and Arash Ferdowsi (Dropbox).

About The Role

This is the first seat we open alongside our Head of Customer Success & Support, and it comes with unusual room to shape how the function works.

There is an operation running today: merchant cases resolved every day, live relationships with acquirers and service providers in each market, recurring reports customers count on, and an automation layer that already handles part of the volume. It works, and so far it has been carried by one person. Which means everything you take on has weight from the first week,



and very little of it has to go through anyone else first.

You are not inheriting written processes to execute. You are absorbing a live operation, learning it in depth, and then deciding what holds, what gets rebuilt and what stops being done by hand. If you have wanted to take an operation that already works and decide where it goes next, this is unusually direct access to that.

Why this role exists In payments, support is where a merchant finds out whether they chose well. A payment that will not go through, a subscription that quietly stops charging, a decline no one can explain: these are the conversations that decide whether an account grows or leaves, and none of them are solved with a polite answer. They are solved by understanding what happened inside the transaction.

We serve hundreds of companies and move millions of dollars a month across Argentina, Brazil, Chile, Colombia, Mexico, and the United States. That means multiple acquirer and service provider relationships, payment methods and local rules living in the same case queue. At that scale the function needs a second person with judgment of their own, not an extra pair of hands.

Requisitos obligatorios

- 3+ years in support, operations or CX.
- Minimum 3 years at a PSP,



acquirer or payment processor (5+ years idóneo). Chargebacks, settlement cycles and decline codes should already be familiar ground, so that your first weeks go into our merchants rather than into the fundamentals.
- English at C1 or above (Cambridge scale). A large share of our merchants and partners operate in English, and you will hold calls with corporate clients on your own.
- SQL. Most of the answers we need live in the data, and the people who can pull them themselves move considerably faster. You should be comfortable writing your own queries against relational databases.
- Experience with a helpdesk platform. Queue management, SLAs and case traceability.
- A bias toward automation. At some point you took something that depended on a person remembering to do it and turned it into a process that runs on its own.
- AI tools as part of how you work. Everyone at Rebill uses them daily, not only to write but to reason through edge cases, analyze data and move faster.
- Based in Buenos Aires and able to work from our office.

Requisitos deseables
- Portuguese at a conversational level, enough to run a support or commercial conversation with a Brazilian merchant in their own language.

Beneficios
- A compensation package matching the seniority the seat requires.
- Direct access to the people making the calls, with no layers in between.
- Fully equipped office in Buenos Aires, hybrid with a minimum of two days per week on site. The onboarding period is fully on site.

Habilidades requeridas

Customer SupportPaymentsSQLEnglish

📌 Payments Support Specialist (Argentina)
🏢 Vacantes: Trabajo y Empleo
📍 Argentina