Job Title: Patient Support & Billing Specialist

Position Type: Full-Time

Working Hours: 11:00 PM–9:00 AM Monday - Thursday

9:00 AM to 4:00 PM Friday Eastern Daylight Time

Salary rate: $6-$8 per hour

Job Responsibilities

- Answer inbound and outbound patient calls, emails, and text messages.
- Schedule, reschedule, and confirm routine and urgent appointments.
- Assist patients with telehealth appointments and virtual care coordination.
- Update and maintain accurate patient records in the EMR.
- Verify insurance eligibility, benefits, and coverage.
- Process and submit medical claims.
- Follow up on claim status and basic billing concerns.
- Assist with medical coding and review records for billing accuracy.
- Coordinate communication between patients, providers, and administrative teams.
- Provide general medical administrative and provider support.
- Maintain patient confidentiality and follow HIPAA requirements.

- At least 1 year of experience in a medical or healthcare setting is required.
- Experience with patient calls, scheduling, and medical reception.
- Hands-on experience with insurance verification and claims processing.
- Experience with medical billing and/or medical coding.
- Familiarity with CPT, ICD-10, and medical terminology is preferred.
- Strong written and spoken English communication skills.
- Proficient in Microsoft Office and Google Workspace.
- Comfortable learning proprietary EMR systems, including OrthoLive Proprietary EMR.
- Comfortable working overnight and participating in virtual video conference rooms.
- Able to multitask and work independently in a fast-paced environment.

Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).




- Must be available to attend video meetings with camera on when required.

Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.

- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Patient Support & Billing Specialist (Argentina)
🏢 Winning Assistants
📍 Argentina