Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.

Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, Dev Ops, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!
The Mission
We are seeking a talented Senior Project Manager to join our growing Customer Engineering team. The right candidate is someone who can lead the planning, implementation, and development of cloud-based contact center solutions for our clients.
You will be responsible for guiding cross-functional teams through the full lifecycle of Amazon Connect deployments, ensuring successful implementation and adoption. This role requires both technical depth in AWS services and strong project management capabilities to deliver exceptional customer experiences.
Your Assignment

Project Management & Client Engagement

Lead end-to-end project management for Amazon Connect implementations from initial discovery to successful client handoff
Develop comprehensive project plans with clear milestones, deliverables, and resource allocations aligned with Pronetx's delivery methodology
Build strong client relationships as the primary technical point of contact during implementation projects
Facilitate effective communication among stakeholders, Pronetx technical teams, and client stakeholders
Conduct regular status meetings and provide clear, concise updates to both Pronetx leadership and client teams
Manage project scope, schedule, and budget while maintaining Pronetx's high standards for quality

Identify, assess, and mitigate project risks and dependencies proactively

Technical Implementation

Oversee the technical implementation of Amazon Connect and integrated AWS services
Guide the design and configuration of contact flows, queues, and routing strategies based on client requirements
Coordinate the integration of Amazon Connect with client CRM systems, knowledge bases, and other enterprise applications
Lead implementations of AI/ML-powered features using Amazon Lex, Amazon Polly, and other AWS services
Ensure implementations follow AWS best practices for security, reliability, and operational excellence
Validate technical solutions against client requirements and performance expectations

Coordinate testing efforts across functional, performance, and user acceptance testing phases

Solution Development

Collaborate with Pronetx solutions architects to design custom CX solutions that leverage the full AWS ecosystem
Manage the development of custom components, extensions, and integrations for client-specific needs
Oversee the implementation of analytics and reporting solutions using Amazon Kinesis, Amazon S3, and Amazon Quick Sight
Guide the development of CI/CD pipelines for Amazon Connect solutions deployment and updates




Ensure solutions are built with scalability, resilience, and future extensibility in mind
Coordinate knowledge transfer to client teams and Pronetx managed services teams
Develop reusable implementation assets, templates, and best practices to enhance Pronetx's delivery capabilities
Document lessons learned and contribute to the organization's implementation methodology
Stay current with Amazon Connect feature releases and AWS service enhancements
Identify opportunities to improve implementation efficiency and quality
Contribute to Pronetx's thought leadership in the Amazon Connect and CX space
Participate in client-facing presentations and demonstrations of Pronetx solutions

Mentor junior team members on Amazon Connect best practices and implementation approaches

Your Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in technical project management
3+ years of experience with AWS cloud technologies
Experience with contact center technologies and customer experience solutions
Demonstrated experience managing complex technical implementations
Excellent communication skills with the ability to explain complex technical concepts to diverse audiences
Strong client relationship management capabilities
Project management certification (PMP, PRINCE2, Scrum Master, or equivalent)

Experience with Agile and Waterfall project management methodologies

Preferred Qualifications

AWS Certified Solutions Architect Associate or Professional certification
Experience implementing or working with Amazon Connect
Deep knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, Kinesis, and Cloud Formation
Experience with IVR systems, CTI integrations, and telephony technologies
Familiarity with AI/ML technologies such as natural language understanding and speech recognition
Experience with CRM platforms (Salesforce, Dynamics, Service Now, etc.)
Knowledge of scripting languages (Python, Node.js) and infrastructure as code tools

Contact center operations or customer service experience

Technical Knowledge Requirements

Amazon Connect Expertise

Contact Flow design and implementation
Queue configuration and routing strategies
IVR design and development
Agent workspace customization
Reporting and analytics capabilities
Task creation and management
Outbound campaigns

Contact Lens implementation and analysis

AWS Services Integration Knowledge

Amazon Lex for building conversational interfaces
Amazon Polly for text-to-speech capabilities
AWS Lambda for serverless compute functions
Amazon Kinesis for real-time data streaming
Amazon S3 for data storage
Amazon DynamoDB for NoSQL database requirements
Amazon Quick Sight for analytics and visualization
AWS Identity and Access Management (IAM) for security
Amazon Cloud Watch for monitoring and observability
AWS Cloud Formation for infrastructure as code
Amazon API Gateway for API management
AWS Step Functions for workflow orchestration
Amazon Event Bridge for event-driven architectures
Pay in USD
Generous holidays and versátil PTO
Paid for exams and certifications




Peer bonus awards
State of the art laptop and tools
Equipment & Office Stipend
Annual stipend for Learning and Development

Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.

NOTE: We’re unable to provide visa sponsorship now or at any time in the future.

At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.
These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.

If you have any questions, please contact [email protected]

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.

So, regardless of how your diversity expresses itself, you can find a home here at Caylent.

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

If you would like to request an accommodation due to a disability, please contact us at [email protected] .

NOTE: We’re unable to provide visa sponsorship now or at any time in the future.

At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.
These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.

If you have any questions, please contact [email protected]

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities.

So, regardless of how your diversity expresses itself, you can find a home here at Caylent.

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.

If you would like to request an accommodation due to a disability, please contact us at [email protected] .

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📌 Senior Project Manager New ARGENTINA (Santa Fe)
🏢 Caylent
📍 Santa Fe