Do you enjoy nurturing strong, long-lasting relationships with customers?
Are you a self-starter who is not afraid to take the initiative?
Great So please take a few minutes and read about your potential new job
You could join our clients rapidly growing SaaS software company which operates on a general scale. We're looking for a Customer Success Manager to join the European Customer Success team.
You would act as a strategic advisor, responsible for fostering and maintaining long-term relationships with customers while leading the account team.
You will collaborate across departments to assess the status, identify opportunities, and address challenges for each assigned account. With in-depth knowledge of all products, the Customer Success Manager effectively communicates their value and usage to meet client needs. You will be building and nurturing strong relationships with senior leadership which is essential for achieving success in this position.
Your tasks will include:
- Build and maintain strong relationships with decision-makers and stakeholders.
- Identify customer goals,



challenges, and needs to recommend appropriate upsell opportunities.
- Drive product value and adoption to support future upselling initiatives.
- Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.
- Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.
- Monitor and address risks to account retention, proactively ensuring customer success.
- Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.
- Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.
- Meet retention and expansion targets by employing consultative sales strategies.
- Effectively communicate the

📌 Customer Success Manager (Córdoba)
🏢 Sowelo Consulting
📍 Córdoba