The Firm is looking for an AI Support Specialist to join their existing AI support team, providing dedicated coverage for the Hong Kong office and working directly with Hong Kong-based Portfolio Managers (PMs). The role is mostly autonomous, and requires good judgment when handling sensitive, time-sensitive situations.

Responsibilities:

- Manage AI support for the Hong Kong office, working directly with Hong Kong-based Portfolio Managers (PMs)
- Monitor cloud services and applications using observability tools, analyzing logs, metrics, and alerts
- Investigate and help resolve incidents, testing APIs and reproducing reported issues
- Support integrations with AI services and external APIs
- Work independently with minimal day-to-day supervision
- Handle sensitive situations involving high-profile (VIP)



stakeholders with discretion and good judgment
- Document processes, incidents, and solutions, coordinating with other members of the AI support team when needed

Working Hours (Argentina time):

- Regular schedule: 7:00 PM-4:00 AM ET -> currently 8:00 PM-5:00 AM Argentina time (while the US is on daylight saving time, until Nov 1); shifts to 9:00 PM-6:00 AM afterward.
- Training: intensive during the first two weeks, US daytime hours (8:00 AM-5:00 PM ET -> currently 9:00 AM-6:00 PM Argentina time). Weeks 3-4, training continues live within the regular night shift, with support from a current team member as the person starts handling real cases.

📌 AI Support Specialist (Hong Kong Coverage) – Remote (Argentina)
🏢 Grow Up Hr
📍 Argentina