This job posting is for a Phone & Patient Services Representative (Virtual Assistant) supporting a U.S.-based dermatology practice. Here's a concise breakdown of what the employer is looking for and the key qualifications to emphasize if you're applying. Top Priorities for This Role The employer wants someone who can:

- Answer patient calls professionally and warmly
- Schedule appointments accurately
- Manage cancellations, reschedules, waitlists, and recalls
- Educate patients on appointment requirements and policies
- Deliver an exceptional patient experience 2.

Insurance Verification Expertise

This is one of the most important requirements.

You should be comfortable with:

- Insurance eligibility verification
- Copays
- Deductibles
- Coinsurance
- Referrals 3.

Healthcare Administration Experience

Required experience includes at least 2 years in areas such as:

- Medical customer service
- Patient services
- Insurance verification
- Medical call center operations Candidates should have experience with:
- EHR/EMR systems
- Practice management software
- Google Workspace
- Cloud-based healthcare systems
- Accurate documentation and patient records Core Competencies They Value The company is looking for someone who is:




- Warm and friendly on the phone
- Service-oriented
- Dependable
- Responsive
- Detail-oriented
- Team-focused
- Adaptable
- Interested in long-term employment Keywords for Resume Optimization If you're applying, try incorporating these keywords where applicable:
- Insurance Verification
- Medical Customer Service
- HIPAA Compliance
- Referral Management
- Prior Authorization
- Care Coordination
- Appointment Coordination
- Medical Records
- EHR/EMR
- Multi-line Phone Systems What Success Looks Like The adecuado candidate will:
- Schedule patients efficiently and accurately
- Verify insurance correctly
- Handle high call volumes (12 to 20 calls per hour)
- Communicate professionally with patients and providers
- Integrate well into the team culture Overall Assessment This position is significantly focused on patient communication, scheduling, insurance verification, and healthcare administration, rather than general virtual assistant duties. Candidates with experience in medical front office operations, patient services, insurance benefits verification, or medical call centers will be the strongest match.

📌 Coordinador de atención al paciente (Buenos Aires)
🏢 Solvo Global Careers
📍 Buenos Aires