17 sep
|
Reap
|
General Pico
Reap is seeking a LATAM Technical Support Engineer to own L2/L3 support across all product lines during LATAM business hours. You will triage, investigate, and resolve complex client issues end-to-end, collaborating with Engineering, Product, and CG teams to improve runbooks and knowledge bases. You’ll work with observability tools (New Relic, Datadog) and data platforms (Snowflake, Metabase) while maintaining strong client relationships and contributing to AI-assisted investigation workflows.
📌 LATAM Technical Solutions Engineer - Remote (General Pico)
🏢 Reap
📍 General Pico