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Job Title: Sales Operations & Coaching Manager

Location: Remote | US Hours

Employment Type: Full-Time | Independent Contractor Role Overview:

We need a seasoned sales leader who can balance the people side of management with the operational rigor that keeps a BPO sales team running at its best. You're equally comfortable reviewing call quality as you are presenting a resource ask to senior leadership. You think like an executive, not just a manager.

Key Responsibilities

- Own the full performance cycle — from onboarding and coaching to PIPs and managing out - Build and iterate on sales playbooks that balance structure with rep judgment - Track and analyze team metrics to identify systemic versus individual performance issues - Manage day-to-day operations including CRM,



reporting, and process optimization - Proactively communicate updates, blockers, and business cases to leadership - Drive a culture of accountability, quality, and continuous improvement Required Qualifications:
- 4+ years of senior BPO sales management experience - Strong operational background — reporting, process design, performance tracking - Must have worked remotely with US-based companies (non-negotiable) - American accent and polished communication skills (non-negotiable) - Proven ability to manage up — framing asks and updates in terms of business impact - Comfortable with direct, sometimes difficult performance conversations

📌 Sales Operations & Coaching Manager (Argentina)
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📍 Argentina