Join our exceptional team and contribute to US healthcare!

About Janie

Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties. We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position As a Remote Medical Scribe, you will collaborate closely with onsite physicians and clinical staff in documenting patient encounters and creating detailed and accurate electronic health records (EHR). Virtual scribes accompany physicians virtually during patient visits, ensuring that all relevant medical information is accurately recorded. This role is crucial for maintaining precise patient documentation and supporting clinicians in providing high-quality care.

This role focuses on multiple specialties and is based all over the US. Janie offers performance RAISE, health allowances, PTO, incentive bonuses, and annual off‑site events for our remote team members.

Primary Responsibilities - Documenting Patient Encounters: Accurately record patient history, symptoms, physical exam and provider notes and recommendations during consultations.

- Updating Electronic Health Records (EHRs): Enter and maintain patient data in EHR systems, ensuring it’s complete and up-to-date each visit.
- Assisting with Administrative Tasks:



Help manage and organize patient records, appointments, and other documentation as needed. Help the doctor or APP navigate imaging portals, controlled substance databases and various office documents and Google Drive.
- Ensuring Accuracy and Confidentiality: Maintain high standards of accuracy in documentation and uphold patient confidentiality according to HIPAA regulations.
- Coordinating with Healthcare Providers: Communicate effectively with doctors and other medical staff to clarify any details, obtain additional information, send referrals or orders, and schedule follow-up visits or procedures.
- Handling Medical Terminology: Understand and accurately use medical terminology and abbreviations in documentation.
- Adhering to Guidelines: Follow office policies and procedures for documentation.

Requirements - Fluent in English and Spanish - Excellent at live scribing and taking written notes - High typing speed - Exceptional customer service skills - Strong critical thinking abilities - Professionalism - Preferred background in healthcare (work experience and/or education) Medallia Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud,



leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime.

Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. Bring your whole self. Our IT Culture - We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community.

We build strong relationships with team members around the globe. Medallia IT is a general, no‑nonsense flat organization where the best ideas are implemented, no matter where they come from.

- We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
- IT in Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while, and Designing, Planning and delivering quality new solutions that are, cost effectively.

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