Cognizant Buenos Aires is seeking a Service Desk Team Lead (Trilingual) to guide a regional team delivering first-level IT support across Latin America. You will mentor analysts, drive service quality, and align with ITIL processes while coordinating with service delivery managers and clients.
This hybrid role requires 2 days in an office and 3 days remote, with a focus on metrics, stakeholder communication, and continuous improvement to meet operational targets.
📌 Trilingual Service Desk Lead — Hybrid IT Ops (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires
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