JOB TITLE

Personal Injury Case Coordinator

JOB ID

JASJAZ3

INDUSTRY

Plaintiff Personal Injury Law Firm

LOCATION

LATAM (Spanish & English required)

JOB STATUS

Full Time

WORK SCHEDULE

Monday to Friday, 1st: 8am - 4pm EST and 2nd: 10am to 6pm EST

SALARY

$8 - $10 per hour

TARGET START DATE

ASAP

About the Client:

The client is a fast paced personal injury law firm based in Long Island, New York, dedicated to advocating for accident victims and helping clients navigate complex injury claims from intake through settlement. The firm is known for its client centered approach, strong attention to detail, and commitment to delivering exceptional service during stressful and emotional situations. Their team handles high volumes of cases while maintaining personalized communication, proactive case management, and strong coordination with medical providers, insurance companies, and legal professionals.

About the Role:





The client is seeking a highly organized and detail oriented Client Intake & Case Management Specialist to support the front end operations of a busy personal injury practice. This role is heavily phone based and requires someone who can confidently manage client communication, coordinate medical treatment follow up, track critical deadlines, and maintain accurate case documentation across multiple systems. The idóneo candidate is empathetic, tech savvy, capable of multitasking in a fast paced environment, and comfortable handling sensitive client situations with professionalism and urgency.

Key Responsibilities

Client Communication & Case Intake
- Conduct high volume outbound and inbound calls with clients regarding case updates, treatment status, insurance matters, and documentation
- Gather and verify detailed client information and accurately enter all case data into Smart Advocate
- Maintain professional, empathetic, and solution oriented communication with upset, emotional, or frustrated clients
- Follow communication scripts and workflows t

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