SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let's see what it takes

What you will do:
- Provide technical support via email and chat in a professional and efficient manner;
- Troubleshoot product issues and guide customers through solutions step-by-step;
- Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;
- Ask the right questions to understand and diagnose the problem;




- Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
- Document customer interactions and troubleshooting steps clearly;
- Escalate complex or unresolved technical issues when necessary;
- Provide a positive, patient, and professional customer experience;
- Manage multiple conversations efficiently while maintaining accuracy and quality

What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- At least 1 year of experience in technical customer support role;
- Previous video support experience would be plus;
- Tech-savvy mindset;
- Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
- Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
- Pers

📌 (fluent English) Technical Support Consultant, short-term (Buenos Aires)
🏢 SupportYourApp
📍 Buenos Aires