5 days ago Requisition ID: 5276
How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our Mercedes-Benz Green-Lanedealershipis looking for a Service Receptionist to join our amazing team
Job Purpose
The Service Receptionist is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Receptionist ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required,
a Service Consultant or member of the management team is consulted.
- Answer all incoming phone calls within three rings.
- Answer any inquiries possible and acquire assistance if necessary.
- All customer interactions are to be performed in a friendly and helpful manner.
- Maintain and control service appointments.
- Perform service department administrative tasks as directed by management.
- Book service appointments as per the dealership’s appointment process.
- Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
- Balance cash at the end of the day.
- Follow up with customers and book appointments for special ordered parts.
- Review the special order parts files, and then call the customers once parts have arrived.
- Assist customers when picking up their vehicles, and accept payment when necessary.
- Greet customers when Service Consultants are not available
📌 Service Receptionist (Mercedes)
🏢 AWIN
📍 Mercedes