We are hiring a
Virtual Patient Concierge & Care Coordinator
for a boutique private practice in the aesthetics, functional medicine, and sexual health industry. This is a Full-Time remote role for a Virginia, USA-based client.

The role is focused on delivering high-touch patient support, managing scheduling and EMR workflows, coordinating patient communications, and ensuring a seamless concierge-style experience from inquiry through appointment completion. The adecuado candidate is proactive, discreet, empathetic and confident discussing intimate health topics.

Key Responsibilities
- Serve as the first point of contact for calls, texts, emails, and portal messages, providing concierge-level patient support and service education
- Schedule, confirm, reschedule, and manage appointments, including accurate intake, consents, and documentation
- Use Symplast (EMR/CRM) to manage patient records, bookings, communications, and workflows
- Ensure correct provider assignment so charts and portal messages route appropriately
- Manage provider calendars, appointment availability,



and scheduling workflows
- Set reminders and track labs, follow-ups, treatments, and other patient requirements
- Prepare daily schedules and next-day readiness, including confirmations and pre-visit instructions
- Follow up with patients regarding scheduling, forms, labs, follow-ups, and outstanding requirements
- Triage post-procedure and urgent messages, escalating to the clinical team per protocol
- Maintain accurate EMR/CRM documentation of patient interactions, appointments, and follow-ups
- Maintain strict HIPAA compliance, patient confidentiality, NDA, and security protocols
- Deliver a high-touch, discreet, and professional experience when handling sensitive health topics
- Contribute to SOPs and the practice knowledge base to improve efficiency and consistency
- Collaborate with the founder and clinical team on workflow and patient-service improvements

Required Qualifications
- 2+ years of ex

📌 Virtual Patient Concierge (Argentina)
🏢 Cherry Assistant
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