The Store Manager reports directly to the Retail Director.

Responsibilities

1 - STORE MANAGEMENT & ANIMATION
- Comply with procedures and strategies established by management
- Deliver an exceptional customer experience while adhering to sales process steps
- Manage external service providers operating within the boutique
- Propose and implement in-store activations and promotional events to exceed targets
- Uphold and protect brand image and standards
- Train and coach the team (sales pitch, procedures, collections, materials, etc.)
- Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
- Maintain store cleanliness, upkeep, and communal areas

2 - BUSINESS & COMMERCIAL MANAGEMENT
- Monitor sales and financial KPIs
- Understand the boutique’s P&L; and respect budget constraints
- Proactively develop action plans to achieve sales targets
- Process daily/weekly bank deposits
- Produce weekly performance reports and establish action plans to optimize results

3 - HUMAN CAPITAL & PEOPLE MANAGEMENT




- Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
- Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
- Identify hiring needs and liaise with the HR department
- Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
- Submit payroll variables within the deadlines specified by management
- Create and optimize staff schedules
- Conduct monthly 1-on-1 check-ins with team members and track progress
- Set team and individual performance objectives
- Conduct annual performance reviews within required deadlines
- Intervene and alert the HR department regarding behavioral issues or policy breaches
- Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs

4 - STOCK MANAGEMENT
- Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
- Supervise roll

📌 Store Manager (Londres)
🏢 Balzac Paris
📍 Londres