Description
In this role you will be facing different challenges such as:
- Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well
- Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking.
- Strong partnership with key stakeholder, finding ways to collaborate together.
And these are some of the activities you will be responsible for:
- Process flow understanding, including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined.
- Work closely with other Operational internal teams and infrastructure groups to support a ‘one team approach’. Partner with them on a day-to-day basis to perform more efficiently.
- Ensuring timelines and client service delivery standards are continually achieved with a client-oriented focus.
- Investigate and provide solutions to various queries from internal/external clients as well as internal teams.
- Complete projects and ad hoc requests to satisfy client and business needs.
- Serve as a reliable point of contact for day-to-day operational client queries, ensuring timely and effective resolution by coordinating with relevant internal teams as necessary.
What do we ask for this position?
- Advanced English, clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate.
- Great team player able to work in a pressurized and changing environment.
- Ability to work independently and in collaboration with other teams.
- Sense of urgency, accountability and ownership of issues until resolution.
- Strong client focus and orientation; and experience in customer service is mandatory.
- Demonstrates attention to detail and organizational skills, with the ability to follow prioritization criteria and consistently meet tasks and deadlines.
- Relevant experience in related businesses is a plus.