? We're Hiring: Customer Support Executive

? Location: Argentina | Remote

? Experience: 2–4 Years

? Industry: Software / SaaS

? Employment Type: Full-time

? About the Role

We are looking for a Customer Support Executive who is passionate about customer experience and problem-solving. The role involves handling customer queries, resolving product-related concerns, supporting onboarding, and collaborating with internal teams to ensure timely resolution and high customer satisfaction.

? Key Responsibilities

- Handle customer queries through email, chat, and phone

- Understand customer concerns and provide effective solutions

- Manage and prioritize customer tickets using Zendesk, Freshdesk, Jira, or ServiceNow

- Follow up on open issues and ensure timely resolution

- Escalate complex issues to relevant internal teams

- Assist customers with product setup, configuration, and onboarding

- Guide customers on product features and best practices

- Maintain accurate records of customer interactions and resolutions

- Ensure SLA and response-time commitments are met

- Collaborate with Product, QA,



and Technical teams

- Create and maintain FAQs, knowledge-base articles, and support documentation

- Deliver an excellent customer experience and build strong customer relationships

- Support international customers across different time zones

? Requirements

- 2–4 years of experience in Customer Support / Customer Service

- Experience in a Software/SaaS environment

- Bachelor's degree in any relevant field

- Strong customer handling and problem-solving skills

- Experience with customer support/ticketing tools

- Excellent English communication skills

- Strong follow-up and documentation skills

- Ability to work independently in a remote environment

- Experience supporting international customers is an advantage

⭐ Preferred

- Experience with cloud-based SaaS products

- Familiarity with Salesforce or HubSpot

- Basic understanding of software applications

- Experience working with customers across different time zones

📌 Customer Support Executive (Argentina)
🏢 Skyleaf Consultants
📍 Argentina