Customer Service Representative – Collections & Accounts About EXP Group We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses.

Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do.

Location: Remote LATAM (must work Eastern Time business hours) Employment Type: Full-Time/ Contractor Compensation: $1,000- $1,500/month About the role - EXP Group is hiring a Customer Service Representative to join our newly centralized Customer Service & Collections team. This role owns day-to-day customer support and collections activity for an assigned portfolio of accounts,



working closely with Sales and Finance.

What you'll do - Respond to customer inquiries and provide day-to-day account support

- Support vendor and customer onboarding
- Perform credit checks and help maintain credit limits and account holds
- Process invoice adjustments
- Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process
- Coordinate with Sales and Finance to resolve account issues Qualifications - Prior experience in customer service and collections required
- Fluent English required, both written and spoken
- Able to work Eastern Time business hours
- Comfortable managing a portfolio of accounts independently and taking ownership of outcomes
- Detail-oriented, organized, able to follow standardized processes for credit checks, account holds, and collections cadence

📌 Customer Service Representative – Collections & Accounts (General Pico)
🏢 Exp. Group.
📍 General Pico