Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The idóneo candidate should have strong troubleshooting skills and experience supporting Windows environments.

Key Responsibilities

- Provide L1/L2 desktop and technical support to end users.
- Troubleshoot and resolve issues related to Windows desktops/laptops, applications, printers, and peripherals.
- Install, configure, and maintain desktops, laptops, software, and other IT equipment.
- Support Microsoft 365, Outlook, Teams, Active Directory, and user accounts.
- Perform user administration, password resets, account unlocks, and access management.
- Troubleshoot LAN/Wi-Fi, VPN, connectivity, and network-related issues.
- Manage hardware/software incidents and service requests using an IT Service Management (ITSM) / ticketing system.




- Maintain IT asset and inventory records.
- Escalate complex technical issues to the appropriate infrastructure or application teams.
- Follow IT security, compliance, and organizational support procedures.
- Prepare and maintain technical documentation and knowledge-base articles.

Mandatory Skills
- 3+ years of experience in Desktop / IT Support.
- Strong knowledge of Windows 10/11 troubleshooting.
- Hands-on experience with Active Directory.
- Experience supporting Microsoft 365, Outlook, and Teams.
- Good understanding of TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN.
- Hardware and software troubleshooting experience.
- Experience with ITSM/ticketing tools such as ServiceNow, Jira, or similar.
- Good communication and end-user support skills.

📌 Desktop Support Engineer (Vicente López)
🏢 Ampstek
📍 Vicente López