Descripción de la vacante San Miguel de Tucuman, Argentina | Posted on 07/02/2026

Overview

As a Call Center Agent, you will be responsible for handling inbound calls from customers requesting towing and roadside assistance services. Your primary role is to assess each customer's situation, gather accurate service details, provide timely information, and coordinate with dispatch to ensure prompt assistance.

Responsibilities

- Handle a high volume of inbound calls related to towing and roadside assistance.
- Actively listen to customers, assess their vehicle issues, and identify the appropriate solution.
- Collect accurate service information, including location, vehicle details, issue type, destination if towing is required, and any special service requirements.
- Provide clear information regarding available services, pricing, estimated arrival times, and service procedures.
- Convert customer inquiries into confirmed service requests by effectively communicating options and addressing questions or concerns.
- Coordinate with dispatchers and service providers to ensure timely and accurate job assignment and completion.
- Keep customers informed of service status, estimated arrival times, and any updates or delays.
- Handle customer concerns professionally and elevate complex issues when necessary.
- Accurately document customer interactions, service requests, and dispatch information in the company’s CRM or dispatch system.
- Meet or exceed key performance indicators (KPIs),



including call quality, service request conversion, average handling time, and customer satisfaction.
- Maintain knowledge of towing and roadside assistance services, company policies, and call-handling procedures to provide accurate and efficient support.

Requirements

- Senior High School graduate or equivalent (Bachelor’s degree is a plus).
- Bilingual proficiency in English and Spanish (spoken and written) is required.
- Prior experience in customer service, call centers, or sales is preferred.
- Strong verbal and written communication skills.
- Comfortable using computers, CRM software, and call center applications.
- Proficient in Google Maps to accurately identify customer locations and assist with efficient dispatch coordination.
- Ability to think quickly, assess customer needs, and provide appropriate solutions in a fast-paced environment.
- Capable of handling multiple calls and tasks efficiently while maintaining accuracy and professionalism.
- Must be available to work full-time on a Pacific Standard Time (PST) schedule.
- Experience in towing services, roadside assistance, dispatch, or related industries is an advantage.
- Willing and able to work on-site in the office.

Schedule

The call center operates 24/7, and agents will work in rotating shifts, including nights, weekends, and holidays. Agents must be available to work shifts aligned with Pacific Standard Time (PST).

📌 Office-based_Call Center Agent (San Miguel de Tucuman, Argentina) (San Miguel de Tucumán)
🏢 24 Hours Group
📍 San Miguel de Tucumán