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Onboarding Coordinator
Blue Gems
About the brand
Blue Gems manages vacation homes around Orlando, Florida — the theme-park corridor and the resort communities that ring it. Our guests are almost always families on a trip they saved for, arriving late, tired, with children. Getting the first ten minutes of their stay right is most of the job.
The role
You are the person who makes sure the thing that was agreed actually happens. Scheduling, vendor coordination, onboarding a new property, chasing a repair that has been rescheduled twice, keeping the data in our systems true. It is a role for someone who is happier with a closed loop than a busy inbox, and who will chase a vendor a third time without being asked.
Unreasonable hospitality




We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the thing nobody asked for, that nobody would have missed, and that they will tell someone about. A guest mentions in a message that it is their daughter's birthday, and there is something waiting on the counter when they walk in. An owner asks a question on a Sunday and gets a real answer, from a person, before Monday. We do not measure this in a survey. We measure it in whether the person on the other end felt looked after by someone who was paying attention. Everyone here is expected to notice things, and everyone here is trusted to act on what they notice without asking permission first.
Where you sit
You sit in Operations and report into the operations lead for this market. This role is remote and open to people anywhere in the Americas. You work every day with the guest experience team, the field operations team and the coordinators who schedule t

📌 Onboarding Coordinator (Buenos Aires)
🏢 Stayd Collective
📍 Buenos Aires