Welcome to KTO Group, where innovation drives excitement in iGaming. Founded in 2018 by Andreas Bardun, we’re transforming online gaming with a focus on transparency and player satisfaction.

At KTO.com, we blend the thrill of sports betting with online casino entertainment, tailored to local markets and powered by our proprietary platform for a seamless, personalized experience.

KTO is a rising leader in LATAM, proudly ranked among Brazil’s top 10 iGaming brands. Join us as we set new standards in trust, innovation, and the future of iGaming.

We're looking for a detail-oriented and proactive Junior CRM Specialist to join our growing CRM & Loyalty team. The primary focus of this role will be on casino campaigns, while the secondary focus will be our sportsbook campaigns. You'll play a key part in supporting the execution, QA, and monitoring of customer campaigns across casino and sports. This is an excellent opportunity for someone who's passionate about CRM and is eager to learn, and ready to grow in the exciting world of iGaming.

Key Responsibilities




- Assist in executing CRM campaigns across email, SMS, push, in-app and other channels.
- Conduct detailed QA on campaigns to ensure accuracy in audience targeting, content, links and more.
- Coordinate with internal teams (Content, Design, BI, Product) to ensure campaigns are executed to high standards.
- Validate localized content and support language QA processes where applicable.
- Participate in regular testing and training of CRM and loyalty tools/platforms.
- Monitor campaign performance and assist Customer Experience in any queries around CRM and Loyalty.
- Stay informed on CRM, retention, and loyalty trends in the iGaming industry.

Qualifications & Experience
- Advanced English, with strong written and verbal communication skills.
- Basic understanding of email marketing & customer segmentation is considered a plus.
- Comfort working with spreadsheets (Excel/Google Sheets) for QA and reporting.
- Familiar

📌 Junior CRM Specialist (Puerto Santa Cruz)
🏢 KTO
📍 Puerto Santa Cruz