Loss Draft Customer Care Supervisor
Customer Care Supervisor
Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.
Key Responsibilities

Customer Care & Operations

Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.

Ensure timely and effective resolution of customer issues and maintain service levels.

Team Leadership

Coach and guide associates to improve performance and engagement.

Promote team development and align resources to operational needs.

Performance Management

Monitor KPIs related to productivity and quality.

Analyze performance, identify root causes, and implement corrective actions.

Planning & Control

Support short- and long-term planning for the team.

Ensure controls are in place to manage risk, performance, and process improvements.





People & Stakeholder Management

Support recruitment, performance management, and employee relations in line with HR policies.

Communicate performance results and collaborate with internal teams and clients as needed.

Requirements for External Candidates

At least 1 year experience as Supervisor

Advanced English

Requirements for Internal Candidates

At least 1 year experience as Team Lead

Solid/Exceptional Performance

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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📌 Supv, Capability Center Operations (Buenos Aires)
🏢 Assurant
📍 Buenos Aires