As a Document & Business Solutions (DBS)- Operations Supervisor, you are responsible for end-to-end oversight and execution of mail, scanning, and print operations. This role requires hands‑on expert knowledge across the full operational lifecycle, so you can effectively manage and coach the production teams, ensure consistent SLA / quality / compliance delivery, and serve as operational production backup by stepping into day‑to‑day processing when coverage or volume requires.

You will work across DBS production environments/locations (4 within Buenos Aires area) as needed to meet business demand and customer commitments.

This is not a desk‑only supervisory role—candidates must be able to lead and also perform end‑to‑end mail/print production activities as operational backup when required.

Job Responsibilities:
- End‑to‑end operations leadership for DBS services (mail, scanning/digitization, print production), ensuring daily workflow runs smoothly (capacity, performance, quality, escalations) and meeting DBS standards/SLAs.
- Customs/import management,



owning relationships with customs agents and handling complex import situations.
- Hands‑on production support, operating equipment (postage, X‑ray, inserting, printing, scanning) and serving as backup by performing production work when needed.
- Quality control: enforce QC measures, address defects/rework with root‑cause resolution.
- Controls, compliance, and safety: identify and correct non‑compliant activities, ensure site Health & Safety, and safeguard confidential/personal information.
- Client/stakeholder management: build relationships, respond to service needs, and resolve complex inquiries/escalations (mail research, discrepancies).
- Operational management & continuous improvement: implement new services/projects, maintain local procedures, manage inventory/fulfillment and logistics, keep advanced tracking/reporting (Excel), and drive process improvements.
- Work coverage requirements: rotate across up t

📌 Document & Business Solutions - Operations Supervisor (Buenos Aires)
🏢 Next Frontier Capital
📍 Buenos Aires