Administrative Assistant - Supervising Associate - EY Global Delivery Services

At EY, you’ll have the chance to build a career as unique as you are, with the integral scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your key responsibilities
- First point of contact for the client and collaborating teams
- Work assignment and changes of scope
- Backup structure formation
- Escalations management
- Preparing working models / reviewing SLAs
- Running regular interlocks meetings with stakeholders and all collaborating teams
- Reporting on KPI and SLA’s
- Being involved in the planning process for next stages of the process
- Regular introduction of new tools, solutions, technologies, changes and modifications of the process
- Strategical and operational advisor for stakeholders
- Business related queries:
- SPOC for stakeholders and GDS management




- People management
- LEAD - discussing carrier path and grow, planning learning paths
- 1-1 meetings & team meetings
- Overtime & leaves approvals
- Resources management (recruitment process, extending offers, signing contracts, onboarding)
- Counseling, coaching, mentoring
- Administrative responsibility for people employed in GDS team - invoicing, budgeting, reporting
- EA duties for assigned PPEDD portfolio

To qualify for the role, you must have:
- +7 years of relative experience (mandatory)
- Advanced English skills: written and oral communication (mandatory)
- Excellent organizational skills.
- Customer oriented mindset.
- Attention to details.
- Flexibility to work in the US timezone
- Location: Buenos Aires/Greater Buenos Aires, Argentina

Ideally, you’ll also have
- Professional experience in administrative tasks.
- Knowledge of MS Office package (Excel, PowerPoint and Outlook).

What we offer

EY G

📌 Administrative Workplace Services (Buenos Aires)
🏢 EY
📍 Buenos Aires