Are you passionate about hospitality and excellence? Join the NH Collection teamand work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

What will be your mission?:
As Guest Relations specialist, you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback,



and fostering seamless coordination across departments in all matters related to quality.

What will you do?:
- Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
- Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
- Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
- Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy.
- Collect and analyze guest feedback through s

📌 Guest Relations (Buenos Aires)
🏢 Minor Hotels Europe and Americas
📍 Buenos Aires