At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Main responsibilities:
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.




- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.

Skills & Qualifications:
- Fluency in writing and speaking in advanced French, English is a must (Excluding)
- This position operates in a Monday - Friday environment and we require availability ranging from 2:00 PM to 8:00 PM, sometimes holidays or weekends also. We require flexibility.
- Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
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📌 Customer Care Professional with Advanced French (Buenos Aires)
🏢 American Express
📍 Buenos Aires