JOB DESCRIPTION
As a member of Network Rapid Response SME (Subject Matter Expert) Merchant Services Team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You will create innovative solutions which will be part of large-scale infrastructure solutions that support our diverse and critical businesses.

Our General Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

This role requires a wide variety of strengths and capabilities, including:
Description




- Primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.
- Support administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering, reporting, and consumption
- Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes they support
- Act as primary customer interface for day to day issues and queries.
- Leadership skills, emerging in management, Example : Team Leader.
- Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution
- Responsible for coaching and mentoring less experienced team members as well as overall team management respons

📌 Lead Networking Engineer (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires