What’s in it For You:
- Be recognized for meeting goals, and secure opportunities for advancement
- Sharpen your professional business acumen
- Work for a stable, growing, general Fortune 500 company
- Comprehensive benefits package starting day 1 of employment
- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more

What You Will Do:
- Address on average 30 - 50 in-bound phone calls each day from internal & external customers within a structured environment
- Process customer confirmations and investigate shipment status
- Accept and process transactions in SAP/CRM
- Interface with other departments to resolve problems related to order to cash cycle
- Effectively set priorities to meet service levels while following department guidelines
- Achieve target goals for monthly call quality, daily attendance and punctuality as well as daily and monthly statistical objectives

Work Week and Shift: M-F CST 9:30-6:00

Minimum Qualifications
- High school diploma or equivalent
- 6 months of customer service experience




- Must be able to attend paid training
- Ability to accurately type a minimum of 25 words per minimum
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
- Experience using Customer Service software
- No immigration sponsorship is offered for this role

Preferred Qualifications:
- Higher education degree completed or in process
- 6+ months of SAP experience
- Must be able to work successfully in a highly structured environment
- Strong oral and written communication skills
- Ability to interact professionally with others, ability to work independently in a multi-division, fast paced environment
- Excellent problem solving, investigation and troubleshooting skills
- Critical attention to detail and highly dependable
- Ability to prioritize workflow while utilizing strong time management skills
- Ability to handle multiple tasks at once
- Ability to exercise good judgment

📌 Sr Customer Service Agent I (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires