We are looking for a professional with previous experience in customer support and administrative tasks within digital or SaaS environments, to support daily customer support, operational coordination and account administration activities.

This role is mainly focused on execution, task follow-up and operational support, working with established processes and team guidance.

We are looking for a mature, reliable and detail-oriented person, with good common sense, curiosity to learn and strong organization skills, who is comfortable handling routine operational and administrative work in a remote and technology-driven environment.

Working hours: 8:00 a.m. to 12:00 p.m

Key Responsibilities:
- Customer & operational support (50%):
- Handle basic customer requests related to the use of the platform.
- Provide first-level functional support on the SaaS platform.
- Register incidents, questions and requests and follow up until resolution with the corresponding teams.
- Keep support tickets and internal records updated.




- Ensure customers receive the required information to use the platform correctly.
- Help identify recurring questions or basic operational issues.
- Operational & administrative coordination (30%):
- Keep client, project and account information up to date in the CRM and internal tools.
- Prepare simple operational tracking and control reports.
- Coordinate internal and external meetings and follow up on agreed actions.
- Provide billing and collections support, including invoice follow-up, payment status tracking and administrative record updates.
- Document relevant communications and activities.
- Support data quality and operational control.
- Basic commercial support (20%):
- Support the sales team with administrative tasks related to active opportunities.
- Prepare proposals and quotations using existing templates and instructions.
- Support the coordination of pre-sales meetings when needed.
- Route customer feedback or requests to the appropriate

📌 Customer Support (Buenos Aires)
🏢 1840
📍 Buenos Aires