Service Provider Customers (Core, Distribution and Access Layers)
Responsibilities:
- Engage with customers and other Cisco stakeholders for the successful implementation of projects.
- Deliver Planning, Design, Implementation & Optimization Services to Cisco´s major accounts.
- Support Service Provider customers on implementation of new platforms/solutions, migrations, optimizations/redesigns, software strategy and risk mitigation on complex network infrastructure.
- Elaborate documentation in a professional manner: design documents, solution documents, method of procedures, ATPs.
- Apply or support the application of changes during maintenance windows avoiding network failures.
- Evaluate and mitigate risks for successful implementation of solutions or changes.
- Test designs and changes recommended to customer in lab environment.
- Provide consultative, proactive and/or reactive support
- Give knowledge transfers to customer about technologies or solutions.
- Collaborate with other engineers to ensure successful project delivery.
- Identify and facilitate new business growth opportunities.
The Team:
Professional Services for Service Provider is an organization within Cisco Customer Experience Centers (CXC) focused on delivering personalized, proactive and predictive services to customers across the Americas. It is critical to support the customer to reach their business goals through the implementation and adoption of Cisco Solutions accompanied by expert guidance and best in class customer experience.
Our team is motivated to learn new things every day, foster innovation and specialize across the breadth of Cisco SP product portfolio. It is composed of a large group of engineers in the America´s region.
This team works closely with sales and engineering to define project scopes, set expectations, and plan timelines, ensuring seamless execution and alignme