Position Title: Service Desk Support (2-3yrs exp)

Location: REMOTE (Argentina)

- Bachelor's degree in IT related field or equivalent experience

- Spanish language proficiency

- Excellent communication skills

- Have strong customer service skills.

- Use an expert understanding of computer hardware, software & networking principals to troubleshoot issues.

- Knowledge of Microsoft Intune or other MDM technologies

- Knowledge in mobile device remote support

- Responding to IT support requests over the phone, chat & email

- Downloading, installing, and configuring software to meet user requirements.

- Ensuring correct use of applications, networks, and equipment

- Testing and updating existing software

- Escalating advanced IT support cases

- Maintaining IT documentation including network and user details





- Documenting records of actions taken

- Fixing hardware issues including co-ordinations for replacing equipment and peripherals such as computers, terminals, network & server devices

- Ensuring computer network's optimal performance

- Ability to work adaptable shifts and to adapt to changing work schedules.

- Prior knowledge of working in a Support Center or Service Desk environment

- Analyzing issues and determining correct software or hardware solutions

- Understanding of ITIL concepts or ITIL foundation certified

- Understanding of Microsoft applications, O365 & AD

- Should be able to work independently or with limited supervision.

📌 Service Desk Support (Argentina)
🏢 GroupNine
📍 Argentina