Senior Associate – Time Away Operations (Leave &

- Accommodations)

Role Summary

Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality.

Key Responsibilities

Case Intake &

- Documentation

- Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors)

- Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation

- Perform initial quality checks and resolve data gaps before case progression

Inbox &

- Case Coordination

- Manage shared inboxes and triage incoming inquiries, documents, and requests

- Determine appropriate routing, urgency, and next steps based on established guidelines

- Respond to routine employee inquiries and escalate complex or sensitive issues as needed

Case Lifecycle Support

- Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals)

- Track outstanding items and follow up with employees and stakeholders to meet deadlines

- Support return-to-work communications and case updates

Quality Control &

- Case Closure

- Conduct quality reviews on active and closing cases to ensure accuracy and compliance

- Validate that all required documentation, notes, and approvals are complete prior to closure

- Identify and correct errors or inconsistencies in case records

Leave Processing &

- Tracking





- Support processing and validation of leave transactions (e.g., parental, medical leaves) in HR systems

- Maintain trackers to monitor documentation, deadlines, and case status

- Ensure timely updates and communication of leave details to employees

Reporting &

- Operational Support

- Maintain trackers and support reporting on case volumes, turnaround times, and key deadlines

- Flag potential risks, delays, or compliance concerns to team leads

- Assist with ad hoc operational tasks and process improvements

Experience

Required Qualifications

- 2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role

- Exposure to leave of absence, accommodations, or regulated HR processes preferred

Skills

- Strong attention to detail and ability to manage high-volume, deadline-driven work

- Solid judgment to triage cases, assess urgency, and determine appropriate actions

- Clear and professional written and verbal communication skills, including handling sensitive employee situations

- Ability to follow structured processes while identifying gaps or inconsistencies

- Strong organizational skills to manage multiple cases simultaneously

Technical

- Proficiency in Microsoft Office (Outlook, Excel, Word)

- Experience with HR systems and/or case management tools (e.g., SuccessFactors, Navex) preferred

- Ability to maintain trackers and support basic reporting

- Compliance &
- Confidentiality

- Ability to handle sensitive personal and medical information with discretion

- Working knowledge of data privacy practices; familiarity with U.S. leave and accommodations processes (e.g., FMLA, ADA) preferred

Education

- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

📌 Time Away Coordinator - EY Global Delivery Services (Buenos Aires)
🏢 EY
📍 Buenos Aires