Organization & Reporting
Organization: Global Services → Service Operations → IO/CEA
Reports to: Services Operations IO/CEA
Travel: *****% within zone scope
Key Responsibilities
Lead Digital Ecosystem Deployment & Adoption (bFS, Digital Services, Tooling)
Ensure successful deployment of the bFS digital ecosystem, CPQ and related tools for SRs, aligned with global roadmaps and business cases.
Build, validate, and manage country deployment roadmaps, including pilots, roll‐out, adoption, and sustainability phases.
Define project governance, required processes, tool configurations, data flows, and dependencies needed for successful deployment.
Coordinate with Country operations to roll out training, promote adoption, and address deployment blockers.
Monitor deployment KPIs and implement continuous action plans to maximize adoption and field productivity.
Identify new digital opportunities that enhance productivity, customer value, and service transformation.
Drive Recurring Service Adoption & Performance (Ecocare + Other Offers)
Assess and monitor recurring offer adoption levels in each country and define targeted improvement plans.
Conduct gap analyses vs.
E2E Execution Playbooks; identify root causes and lead structured improvement actions.
Monitor recurring KPIs: ARR, On-Time Renewal, Preventive Maintenance Rate, churn/lost, contract lifecycle performance.
Establish and maintain dashboards enabling operational excellence and performance steering.
Lead adoption acceleration for Ecocare and Digital Services through performance reviews, dashboards, and growth initiatives.
Anticipate renewal cycles, identify risks, and implement mitigation actions with countries.
Work with CSMs, E2E Recurring Leaders, and global teams on action plans to improve ARR and renewal performance.
Capture and share best practices, ensuring replication across the region.
Operational Excellence, Process Framing & End‐to‐End Execution
Lead the definition, deployment, and sustainability of end‐to‐end processes supporting recurring and digital service operations.
Ensure processes are clearly framed, documented, communicated, and deployed consistently across countries.




Drive operational excellence through robust process governance, role clarity, capability building, and adherence to execution standards.
Build and maintain a Country Maturity Matrix to evaluate execution vs. playbooks and guide transformation roadmaps.
Ensure process compliance and prevent the creation of technical debt.
Support LoBs and SE Digital in designing or improving Execution Playbooks aligned to field realities and operational requirements.
Tool Deployment Governance & Continuous Improvement
Lead the governance for tool deployment, ensuring alignment between business needs, LoBs, and SE Digital capabilities.
Ensure countries are equipped, trained, and supported to use digital tools effectively and consistently.
Establish a continuous improvement framework (Kaizen, PDCA, Lean principles) to optimize tool usage, processes, and performance.
Identify systemic issues, elevate when needed, and drive cross‐functional resolution.
Develop feedback loops between countries, LoBs, SE Digital, and global teams to enhance tools and operating models.
Support Country Initiatives & Strategic Scaling
Support countries in developing business cases for new initiatives and scale best practices globally when relevant.
Ensure alignment with global digital ecosystem standards and governance.
Guarantee accurate reporting and alignment between country data and global tools (e.g., FlyWheel).
Main Interfaces
Service Zone Operations Leaders
E2E Recurring Leaders & Customer Satisfaction Leaders
SE Digital & LoBs (Offer, Tools, Processes)
Country Service Execution Teams
Service Business Development & Commercial Teams
Connected Services Hub
Digital Champions Community
Requirements
Education & Experience
Master's degree in Engineering (or equivalent)
English fluency required
Solid experience in a similar global/regional role




Experience in both local and general matrix organizations
Skills & Competencies
Strong influence and stakeholder management skills in a complex matrix
Proven ability to drive country execution, adoption, and operational change
Strong understanding of recurring offers and digital services
Strong communication and cross‐cultural collaboration skills
Analytical, structured, and solution‐oriented
Expertise in operational excellence and continuous improvement methodologies
Strong ability to coordinate across technical, digital, and business stakeholders
Change leadership mindset with capacity to mobilize teams
A Schneider Electric aspira a ser a empresa mais inclusiva e atenciosa do mundo, oferecendo oportunidades equitativas a todos, em todos os lugares, e garantindo que todos os funcionários se sintam valorizados de forma única e segura para contribuir com o seu melhor.
Refletimos a diversidade das comunidades em que atuamos, e a "inclusão" é um de nossos valores fundamentais.
Acreditamos que nossas diferenças nos tornam mais fortes como empresa e como indivíduos, e estamos comprometidos em promover a inclusão em tudo o que fazemos.
Na Schneider Electric, mantemos os mais altos padrões de ética e conformidade, e acreditamos que a confiança é um valor fundamental.
Nossa Carta de Confiança é nosso Código de Conduta e demonstra nosso compromisso com ética, segurança, sustentabilidade, qualidade e cibersegurança, sustentando todos os aspectos de nosso negócio e nossa disposição para agir e responder com respeito e boa fé a todos os nossos stakeholders.
Você pode saber mais sobre nossa Carta de Confiança aqui.
A Schneider Electric é um Empregador de Oportunidades Iguais.
Nossa política é fornecer oportunidades iguais de emprego e avanço nas áreas de recrutamento, contratação, treinamento, transferência e promoção a todos os indivíduos qualificados, independentemente de raça, religião, cor, gênero, deficiência, origem nacional, ancestralidade, idade, status militar, orientação sexual, estado civil ou qualquer outra característica ou conduta legalmente protegida.
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📌 Especialista Sênior Em Gestão De Projetos (Buenos Aires)
🏢 Schneider Electric
📍 Buenos Aires