Cx Operations Lead — Remote, Kpi-Driven Impact (Buenos Aires)

Cx Operations Lead — Remote, Kpi-Driven Impact (Buenos Aires)

10 sep
|
CookUnity
|
Buenos Aires

10 sep

CookUnity

Buenos Aires

CookUnity is seeking an Assistant Manager to oversee the Customer Experience team and support the development of supervisors.
You will manage 4–6 supervisors, oversee daily CX operations, and ensure SLAs and CSAT targets are met.This hybrid role requires evenings and weekends, with a schedule of 2 PM–10 PM EST and occasional weekend coverage.
You will collaborate with People and Talent teams to hire, coach, and implement PIPs, driving high eNPS and low churn.
#J-*****-Ljbffr

📌 Cx Operations Lead — Remote, Kpi-Driven Impact (Buenos Aires)
🏢 CookUnity
📍 Buenos Aires

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