Customer Success Manager (Implementation) RemoteAbout Our ClientOur client is a fast-growing field service software platform helping service businesses manage quoting, contracts, invoicing, scheduling, and crew dispatch.
They are looking for a Customer Success Manager to own white-glove implementation for new clients onboarding onto the platform.About the RoleOur client is looking for an experienced Customer Success Manager to manage the full implementation lifecycle, from data migration and automation setup through hands-on program management with the client's technicians, ensuring every customer is fully operational and successful on the platform.This is not a standard onboarding role.
You will be working closely with business owners and field teams, understanding how they run their operations today, and configuring the platform to match their workflows.
Business process knowledge matters more than technical skills here.
If you understand how a field service company runs and you are experienced at managing implementations that touch real operations, this role is a strong fit.ResponsibilitiesWhite-Glove Implementation and Data MigrationOwn the full implementation process for customers on the top-tier onboarding packageManage data migration from the client's existing systems into the platform accurately and completelyConfigure platform automations and workflows to match each client's specific operational setupEnsure the platform is fully set up and validated before handoff to the client's teamProgram Management and Crew OnboardingProgram manage the migration process from kickoff through go-live,



keeping the client on track and informed at every stageWork directly with the client's technicians and field crew to train them on using the platform day to dayCoordinate timelines, action items, and dependencies across the client's team and internal resourcesFlag risks or blockers early and resolve them before they delay the implementationBusiness Process Discovery and ConfigurationConduct discovery with clients to understand how they currently manage quoting, contracts, invoicing, job scheduling, and crew dispatchMap their existing workflows to the platform and configure it to reflect how their business actually operatesIdentify gaps or customization needs and coordinate with the product team to address themDocument client configurations and implementation decisions for future referencePost-Implementation SuccessServe as the primary point of contact for clients through the implementation period and into early adoptionMonitor client usage and proactively address issues before they affect the customer's operationsGather feedback and surface product improvement opportunities based on real implementation experienceWhat We're Looking ForProven experience in SaaS implementation, customer success management, or professional services deliveryStrong understanding of field service business operations including quoting, contracts, invoicing, scheduling, and crew dispatch, this is the most important qualification for this roleBackground in or significant exposure to field service, dispatch-based,



or trade service industries such as pool maintenance, lawn care, landscaping, aquatic management, or similarExcellent project management and program management skills with the ability to run a structured implementation from kickoff to go-liveStrong verbal and written English communication skills with the ability to work confidently with business owners and field teamsOrganized and detail-oriented with strong follow-through on every open item and milestoneSelf-directed and reliable in a fully remote environmentNice to HavePrior experience working inside a field service company or managing dispatch operationsExperience managing data migrations from legacy systems into new SaaS platformsBackground in software implementation or professional services for small and medium-sized businessesFamiliarity with CRM, project management, or customer success toolsWork Schedule100% remote setup so you can work wherever you're most productiveThis position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality workAvailability during US business hours is requiredCompensation & Time OffCompensation paid in USDPaid bi-monthly on the 15th and 30thPaid Time Off according to company policyHolidays observed according to company guidelinesApplication RequirementsPlease submit:An updated resumeA 1 to 2 minute Loom video introducing yourself, describing your experience in SaaS implementation or field service operations, and walking through how you have managed a complex client onboarding from kickoff through go-liveOnly candidates who submit a Loom video will be moved to the next step of the hiring process.

📌 Customer Success Manager (Implementation) (Buenos Aires)
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📍 Buenos Aires