Service Delivery Team Lead (TL) – Buenos Aires, Argentina Are you an experienced leader with a passion for driving operational excellence and leading high-performing teams?
Join our growing team in Buenos Aires, Argentina, where you will play a key role in managing service delivery operations, ensuring quality performance, and supporting business success in a dynamic, integral environment.
Lead Operations in a Global Environment As a Service Delivery Team Lead, you will be responsible for overseeing day-to-day operations, managing team performance, and ensuring service quality meets client expectations.
You will act as the bridge between operations, clients, and internal stakeholders, driving efficiency, engagement, and continuous improvement.
Key Responsibilities – Service Delivery TL Lead and manage a team to achieve operational targets and KPIsMonitor team performance, ensuring productivity, quality, and SLA adherenceProvide coaching, feedback, and performance development plans for team membersHandle escalations and ensure timely resolution of operational issuesCollaborate with internal stakeholders and clients to maintain service excellenceAnalyze performance metrics and identify areas for improvementDrive process improvements and operational efficiency initiativesEnsure compliance with company policies, procedures, and quality standardsSupport workforce planning, scheduling,



and resource allocationFoster a positive, high-performance team culture Essential Skills, Experience & Qualifications Minimum 1 year of experience as a Team Lead in a Call Center or Contact Center (MANDATORY)Proven experience in BPO, customer support, or operations environmentsStrong leadership and people management skillsExcellent communication skills in both Spanish and English Spanish: Native/Bilingual (C2)English: Full Professional / Fluent (C1/C2)Experience managing KPIs, SLAs, and performance metricsStrong problem-solving and decision-making abilitiesAbility to work in a fast-paced, dynamic environmentHigh level of professionalism, accountability, and ownership What We Offer Competitive compensation packageOpportunity to work in a global, multicultural environmentCareer growth and leadership development opportunitiesSupportive and performance-driven work culture Work Conditions Location: Buenos Aires, Argentina Work Setup: On-site Working Hours: 9:00 AM – 6:00 PM (Argentina time zone) Days Off: Saturday & Sunday Employment Type: Full-Time Ready to Lead and Make an Impact?
If you meet the required experience and are passionate about leadership and operational excellence, we'd love to hear from you.
Apply now and become part of a team that values performance, accountability, and continuous growth.

📌 Call Center Team Lead - (Bpo/ Buenos Aires, Argentina)
🏢 Future Group
📍 Buenos Aires