Customer Onboarding Specialist RemoteAbout Our ClientOur client is a fast-growing field service software platform helping service businesses manage their day-to-day operations.
They are looking for a Customer Onboarding Specialist to guide new clients through the setup process and serve as their go-to point of contact for follow-up product questions after setup.About the RoleOur client is looking for a Customer Onboarding Specialist to run structured, confident onboarding calls that get customers set up and ready to operate independently within about an hour.
You will be trained on a setup wizard with approximately 15 steps and expected to walk customers through it clearly and patiently every time.This is a structured, repeatable role with a clear process and strong training provided.
If you are a clear communicator, organized, comfortable on video calls, and take pride in leaving customers feeling confident and supported, this role is a strong fit.ResponsibilitiesCustomer Onboarding CallsLead structured one-hour onboarding calls with new clients to walk them through the platform setup wizard step by stepEnsure customers complete all required setup steps and leave the call ready to operate independentlyCommunicate clearly and patiently with business owners and operators who may not be technicalKeep calls focused, on time, and on track without losing the customer along the wayPost-Onboarding Product SupportRespond to follow-up product questions from customers after their initial setup callJump on additional calls when customers need help working through specific platform questionsTrack open customer issues and ensure every question is resolved fully before closing the loopProcess and DocumentationFollow the established onboarding process consistently across every customer interactionDocument customer feedback, common questions,



and recurring issues to help improve the onboarding experience over timeMaintain accurate records of onboarding status and follow-up items for each accountWhat We're Looking ForProven experience in customer onboarding, account management, customer success, or a similar client-facing roleStrong verbal and written English communication skills with a clear, patient, and professional tone on callsComfortable leading structured video or phone calls with business owners and operatorsOrganized and detail-oriented with strong follow-through on open customer questions and tasksQuick learner who can become confident and fluent with a new software platform after trainingSelf-directed and reliable in a fully remote environmentNice to HaveExperience onboarding customers onto a SaaS platform or business software productBackground in field service, dispatch, lawn care, pool service, or similar industriesExperience supporting small or medium-sized business clientsFamiliarity with CRM or customer success tools for tracking accounts and follow-upsWork Schedule100% remote setup so you can work wherever you're most productiveThis position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality workAvailability during US business hours is requiredCompensation & Time OffCompensation paid in USDPaid bi-monthly on the 15th and 30thPaid Time Off according to company policyHolidays observed according to company guidelinesApplication RequirementsPlease submit:An updated resumeA 1 to 2 minute Loom video introducing yourself, describing your experience in customer onboarding or client-facing support, and explaining how you handle a customer who is confused or frustrated during a setup callOnly candidates who submit a Loom video will be moved to the next step of the hiring process.

📌 Customer Onboarding Specialist (Buenos Aires)
🏢 Hire Overseas
📍 Buenos Aires