Systems Support Analyst

The Role

Howard is a fractional finance, bookkeeping, and tax firm running on Google Workspace, Slack, JSM, and a growing stack of internal and client operations tools. As we scale, we need someone to own the first line of response, the person who catches a ticket the moment it comes in, triages it, and either solves it or gets it into the right hands fast.

This is a hands-on support role with a real path forward. You will work directly with our IT Operations Manager, get exposed to the full ticketing and SLA framework from day one, and grow into configuration and automation work rather than staying purely reactive.

This is a strong fit if you like solving problems quickly, want ownership early in your career, and are comfortable learning new systems fast, including using AI tools as a real part of how you work, not a shortcut around learning the systems, but a way to troubleshoot faster and see patterns across tickets sooner.

What You'll Actually Do

Triage and resolve

Monitor and triage incoming JSM tickets across queues,



applying the right priority and category
Serve as the first point of contact for requests submitted through the portal or email intake
Handle first line troubleshooting: account access, Google Workspace, Slack, VPN, basic hardware and software issues
Provide tier one troubleshooting across client operations platforms (QBO, Ramp, Payra, Stripe): access issues, login problems, basic navigation questions, escalating anything transactional or configuration level to the system owner
Follow the escalation policy and route higher severity issues to the IT Systems Manager when approval or specialist input is needed

Keep the systems running

Execute onboarding and offboarding checklist tasks and subtasks generated by automation
Keep ticket documentation clear and accurate, and contribute to resolution time tracking
Get hands on with our core systems, enough to troubleshoot confidently and eventually help configure them

Buil

📌 Systems Support Analyst Jr. (Buenos Aires)
🏢 Howard
📍 Buenos Aires