You will sit within LATAM Operations Control Management (OCM) and lead the regional control agenda for Operations across Argentina and the Andean region (Chile, Colombia, Peru), primarily supporting Global Emerging Markets, Equities, and Payments. You will act as a first line of defence partner to Operations on operational risk and control matters, driving consistent governance, CORE execution, and end-to-end oversight of issues, action plans, risk events, and significant change to protect and sustain the control environment, leveraging feedback from TCOE and coordinating closely with Operations, Technology, Audit, and Compliance.

Job Responsibilities

- Governance, CORE & Control Framework — You will manage the regional Control & Operational Risk Evaluation (CORE) process, ensuring timely, complete assessments of operational risk exposure and control effectiveness.
- Advisory & Partnership — You will serve as a trusted advisor to Operations on operational risk, control, and audit topics, aligning on priorities and outcomes.
- Risk Events & Reporting — You will lead risk event management and Corporate Risk Event Reporting for in-scope countries, ensuring quality, timeliness, and appropriate escalation.
- Issues, Action Plans & Remediation — You will monitor issues and action plans end-to-end, driving remediation through root cause analysis, clear ownership, and disciplined closure.
- Deep Dives & Targeted Assessments — You will conduct functional deep dives and targeted risk assessments to identify control gaps and emerging risks in operational processes.
- Metrics & Insights — You will develop, analyze, and publish standardized control metrics, using tools such as Tableau and Qlik to identify trends, errors, and improvement opportunities.
- Automation & Process Improvement — You will implement technology solutions (e.g., Alteryx,



Xceptor) to automate controls, enhance analysis, and support operational excellence.
- Change, Audit & Regulatory Support — You will review significant change agendas to prevent control deterioration, support new control design where needed, and coordinate internal/external audits and regulatory reviews (walkthroughs, evidence, remediation tracking).

Required Qualifications, Capabilities and Skills.
- Experience in the banking industry.
- 10+ years of experience in the financial services industry, or equivalent subject matter expertise in a relevant business-related function/operation.
- Ability to assess operational risk exposure and control effectiveness and apply sound change management protocols.
- Strong business analytics skills, including the ability to extract, analyze, and interpret large data sets using tools such as Tableau, Qlik, Alteryx, or similar platforms.
- Proven functional deep dive and root cause analysis capability with demonstrated remediation of control gaps.
- Strong verbal and written communication skills, including the ability to present findings and recommendations to senior stakeholders (VP/ED/MD level).
- Strong influencing, negotiation, prioritization, and time management skills in a deadline-driven environment.
- Leadership behaviors that build trust through accountability and execution, with openness to feedback and continuous development.

Preferred Qualifications, Capabilities and Skills.




- Background in operations, controls, audit, quality assurance, operational risk management, or compliance.
- Experience implementing or supporting control automation or workflow solutions (e.g., Xceptor).

J.P. Morgan is a general leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

📌 Control Manager Vice President (Buenos Aires)
🏢 JPMorgan Chase u0026
📍 Buenos Aires