Customer Success Manager (Home Services/ Construction Industry)

Remote | Full Time

Interested applicants, please complete this form: https://tinyurl.com/hmsvc-getcsm

Applicants who complete the application form will be prioritized for consideration.

About the Role

We’re looking for a Customer Success Manager to manage a portfolio of clients, build strong relationships, protect retention, and identify opportunities for account growth.

Our clients are primarily contractors and home service business owners, so the adecuado candidate understands blue-collar businesses, communicates confidently, and can speak with clients in a direct, practical way.

This is a client-facing and revenue-focused role, not a technical or advertising management position.

What You’ll Do

Client Management

- Manage a portfolio of contractor and home service clients.
- Conduct regular check-ins, follow-ups, and client meetings.
- Keep clients updated on performance, lead flow, issues, and next steps.
- Build strong relationships with business owners and contractors.
- Stay persistent and proactive with hard-to-reach clients.
- Keep account notes, tasks, and follow-ups organized.

Retention & Account Health
- Identify unhappy or at-risk clients before they decide to leave.
- Work with internal teams to resolve issues and close the loop with clients.
- Help clients understand lead quality, campaign performance, and their own follow-up process.
- Handle difficult conversations confidently and provide honest, consultative guidance.

Upsells & Revenue Growth
- Identify relevant upsell opportunities within existing accounts.
- Recommend additional services when they fit the client's needs.
- Lead retention and save conversations when accounts are at risk.




- Understand the relationship between leads, estimates, closed jobs, average ticket, and ROI.

Performance & Internal Coordination
- Review campaign results in Meta Ads Manager and Google Ads.
- Discuss lead quality, cost per lead, closed jobs, and ROI with clients.
- Coordinate with media buyers, fulfillment, tech support, and leadership.
- Manage internal tasks and follow-ups across multiple accounts.

You will not be responsible for managing ads. You only need to understand campaign performance well enough to discuss results with clients and escalate technical issues to the appropriate team.

What We’re Looking For

Required:

- Contractor/Home Service Experience: Experience working with contractors, construction, home services, or a similar blue-collar industry. This is non-negotiable.
- Experience in Customer Success, Account Management, Client Services, or Sales.
- Excellent spoken and written English.
- Confident communicating by phone and Google Meet.
- Strong sales instinct and ability to identify upsell opportunities.
- Strong ownership, follow-through, and organizational skills.
- Comfortable respectfully pushing back when needed.
- Able to work Eastern Time hours, including later afternoon coverage.
- Open to working part of Saturday.

Nice to Have:





- Experience working with high-ticket home service businesses.
- Spanish and English fluency.
- Experience with GoHighLevel or similar CRM platforms.

Paving experience is not required. What matters is familiarity with blue-collar industries and the ability to communicate naturally with contractors and business owners.

Tools

- GoHighLevel
- Slack
- Google Meet
- Google Calendar
- Meta Ads Manager
- Google Ads
- Internal client management dashboard

You don't need to be highly technical or experienced with every platform. We value the ability to learn new systems quickly.

What Success Looks Like

- Strong ownership of your client portfolio.
- Consistent and proactive client communication.
- Improved client retention and account health.
- Early identification and resolution of at-risk accounts.
- Relevant upsell opportunities identified and developed.
- Clear understanding of lead quality, closed jobs, average ticket, and ROI.
- Strong coordination with internal teams.

Compensation
- $1,256 USD/month during the evaluation period
- $1,300 USD/month after 6 months
- $1,344 USD/month after 18 months

Job Type: Full-time Pay: $1,814,102.00 - $1,898,760.00 per month

Application Question(s)

- Do you have professional experience working with contractors, construction companies, home service businesses, or similar blue-collar/trades businesses? How many years?
- Do you have professional experience in Customer Success, Account Management, Client Services, Sales, or a similar client-facing role? How many years?
- Have you worked with digital marketing services such as Google Ads, Meta Ads, SEO, websites, or social media marketing? How many years?

Work Location: Remote

📌 Customer Success Manager | Home Services/ Construction (Argentina)
🏢 GetCSM
📍 Argentina