Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, adaptable, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Senior Customer Care Representative you will manage sales order process from receipt through to shipment for assigned customers and affiliates following Customer Care guidelines. Be the central link between the customer,



operations and sales team to ensure our client needs are met in the most efficient and cost-effective way.

You will report to the Customer Care Manager and be based in our Malvinas Argentinas site, working in a hybrid model (4 days at the office and 1 remote day)
- Responsibilities
- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues
- Daily communication and collaboration with customers, operations and sales
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prep

📌 Sr Customer Care Representative (Buenos Aires)
🏢 Givaudan
📍 Buenos Aires