We are seeking a Junior Service Helpdesk Specialist to oversee the management of individual incidents and mass-related actions, ensuring the operational health and efficiency of our services.

This role involves active participation in daily tasks, effective communication with stakeholders, and adherence to task deadlines.

Responsibilities
- Validate, analyze, and manage individual incidents and potential mass incidents
- Facilitate clear and effective communication with all involved stakeholders during incident management
- Moderate and actively contribute to daily management tasks with effective solutions
- Follow up and ensure the timely delivery of assigned tasks

Requirements:
- At least 1 year of customer service experience in related roles, preferably within the telecommunication business,



with recent experience in the last 6 months
- Intermediate proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint
- Basic to intermediate knowledge of PL/SQL
- Strong analytical and logical thinking to break down and resolve complex issues
- Effective communication skills for both written and verbal interaction
- Knowledge of Power BI (desirable)

Nice to have
- Team-oriented with a high willingness to collaborate
- Ability to work independently with informed decision-making
- Adaptability to dynamic situations and emerging requirements

📌 Junior Service Helpdesk Specialist (Córdoba)
🏢 EPAM Systems
📍 Córdoba