Who we are?

SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:
- Troubleshoot network connectivity issues (LAN/WLAN) and support basic network setup
- Resolve printer and peripheral issues (drivers, connectivity, basic maintenance)
- Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices




- Document support activities in ticketing systems and escalate complex cases when required
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Maintain deep understanding of client solutions and meet KPI
- Communicate with other teams

What you need to succeed in this role:
- Excellent English skills (at least C1 for written and verbal communication)
- Minimum 2 - 3 years of Technical Support experience:
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP):
- Working knowledge of Microsoft 365 (including administration):
- Experience with NinjaOne CRM
- Ability to determine severity levels and impact of incidents
- Service-minded personality
- Customer-oriented approach
- Strong analytical and problem-solving skills
- Positive, adaptable, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimu

📌 Fluent English, IT Infrastructure) Technical Support Consultant (Buenos Aires)
🏢 SupportYourApp
📍 Buenos Aires